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Roastery’s Privacy Policy

Roastery Coffee House is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Security: We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information: We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Contacting Us: If there are any questions regarding this privacy policy you may contact us using the information below: 418, 8-2, 287/12, Rd Number 14, BNR Colony, Venkat Nagar, Banjara Hills, Hyderabad, Telangana 500034.

Email:  support@roasterycoffee.co.in Phone: (+91) 8019661369

COMPANY

Term and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which, together with our privacy policy, govern Roastery Coffee house relationship with you in regards to this website.

The website owners, including subsidiaries and affiliates, provide the information contained on the website or any of the pages comprising the website to visitors subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of the website.

The use of this website is subject to the following terms of use:

 Roastery Coffee house’ website and all contents of this site are provided on an ‘as is’ basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.

You acknowledge, by your use of the website, that your use of Roastery Coffee house’ website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of Roastery Coffee house’ website, and that Roastery Coffee house shall not be liable for damages of any kind related to your use of this site.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

For all multi-pack orders, Roastery Coffee house reserves the right to substitute similar coffees based on stock availability.

Roastery Coffee house is not liable for any courier delay.

Content of the pages of this website is for your general information and use only. It is subject to change without notice.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

Delivery Terms:-

For orders places in Hyderabad and Kolkata will be delivered within 24 hours(on working days) and orders placed from other states will be delivered within 5-6 working days.

Return and Cancellation Policy Of Roastery Coffee

Return and Refund Policy

We are proud of the coffee we sell and hope that you like it as much as we do.  However, if you are unsatisfied with any coffee purchase you have made from our website, simply contact us within 21 days of shipment on the number given in contact us section for a replacement or 100% refund of the purchase price back to your account.  Please make sure to include:

  1. Your name, Date of purchase
  2. The items you would like refunded
  3. The reason for the return (optional, but we’ve love to use your feedback to improve our products)

Please note:

  • All coffee packets should be returned back to us in case of refund. 
  • All brewing equipment can only be refunded if it is returned back to any of our facilities in new and unused condition
  • Refunds are initiated within 3 days of notification.  The amount of time it takes before the money is credit back to the customer’s account depends on the clearing cycle of the customer’s bank
  • For brewing equipment warranty repair claims, the customer will be responsible for delivering the machine to our office in Hyderabad.  We will cover the delivery back to you.

Cancellation Policy

Cancellations on coffee orders will be considered if the request is made within 24 hours of placing an order or before the order is roasted, whichever comes first.

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